Symptom Library
- Pixel not loading or firing events
- Conversion tracking showing zero conversions
- Custom audiences not populating
- Event parameters not appearing in dashboard
- Conversions API calls failing or returning errors
- Dynamic ads not showing product data
Investigation Workflow
- Verify Quora Pixel installation with browser developer tools
- Check pixel event firing in Quora Pixel Helper extension
- Review event parameters in Network tab
- Validate custom audiences have sufficient users (minimum 1,000)
- Test Conversions API calls in Postman or similar tool
- Review campaign targeting and budget settings
Tools & Logs
- Browser Developer Tools (Network and Console tabs)
- Quora Pixel Helper Chrome extension
- Quora Events Manager for event validation
- API testing tools (Postman, Insomnia)
- Server logs for Conversions API integration
- GTM Preview mode for tag debugging
Escalation & Communication
- Quora Ads Support via Ads Manager
- Quora Business Help Center
- Developer documentation for API issues
- Community forums for general questions
- Account manager for enterprise clients
Preventive Maintenance
- Monthly pixel health audit
- Quarterly review of conversion tracking accuracy
- Regular testing of Conversions API integration
- Weekly monitoring of custom audience size
- Monthly review of event parameter schema