Symptom Library
- Pinterest Tag not firing or events missing
- Conversion events not appearing in Ads Manager
- Conversions API errors or failed requests
- Enhanced Match not working properly
- Catalog feed errors or product sync issues
- Attribution discrepancies between platforms
Investigation Workflow
- Check tag status in Pinterest Tag Manager (Ads Manager → Conversions)
- Use Pinterest Tag Helper browser extension to verify tag firing
- Review Event History tab for recent event data
- Check Conversions API diagnostics for server event errors
- Verify domain claim and ownership in Business Hub
- Inspect Enhanced Match parameters and hashing
Tools & Logs
- Pinterest Tag Helper (Chrome extension)
- Pinterest Ads Manager Event History
- Conversions API Diagnostics dashboard
- Pinterest Tag Manager in Ads Manager
- GTM Preview mode for tag debugging
- Browser developer console for client-side errors
Escalation & Communication
- Pinterest Business Support via Help Center
- Partner support for Shopify, WooCommerce, and platform integrations
- Document error codes and event IDs for troubleshooting
- Submit feedback via Pinterest Business Hub
Preventive Maintenance
- Weekly event volume monitoring in Ads Manager
- Monthly audit of conversion events and attribution windows
- Regular testing of Conversions API endpoints and error handling
- Quarterly review of Enhanced Match implementation and match rates
- Periodic catalog feed validation and product availability checks